Shipping policy
Fast & Reliable Delivery
At Lume, we're committed to getting your order to you quickly and safely.
How Long Does Delivery Take?
Our dispatch times typically range from 4-11 working days, divided into two parts:
-
Processing Time:
- 1-3 working days for order confirmation, quality inspection, and packing.
-
Delivery Time:
- 3-8 days. This period includes the time it takes for our international shipping partner to deliver the order to your doorstep.
- Please note, delivery times may vary depending on your destination.
Tracking Your Order
You can track your order at any time via our "Order Tracking" page located at the top of the header menu. Once your order ships, you'll receive an email with your tracking number.
International Shipping
We ship to select countries worldwide. Customs fees and import duties may apply and are the responsibility of the customer.
Order Issues
If your package is lost, damaged, or delayed beyond the estimated delivery window, please contact us at support@lumestore.co and we'll resolve it promptly.
Terms of Payment
We accept the following payment methods:
- VISA
- Mastercard
- American Express
- PayPal
- Apple Pay
- Google Pay
Need Help?
Questions about your shipment? Feel free to contact us at support@lumestore.co with any questions regarding your order.