Cancellation policy

We Make It Easy

At Lume, we want you to shop with confidence. If you need to cancel your order, we're here to help.

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How to Cancel Your Order

Before Shipping:
If your order hasn't shipped yet, you can cancel it free of charge. Simply contact us at support@lumestore.co with your order number, and we'll process your cancellation immediately.

After Shipping:
Once your order has shipped, it cannot be cancelled. However, you can return it under our 90-day money-back guarantee once you receive it.

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Refund Timeline

Refunds for cancelled orders are processed within 3-5 business days and will appear in your account within 7-10 business days, depending on your bank.

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Need Help?

Contact our customer support team at support@lumestore.co and we'll be happy to assist you.

Remember: All purchases are backed by our 90-day, hassle-free money-back guarantee!